ORDERS AND RETURNS

  • Your rights to return goods are protected under the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013
  • If the buyer is not satisfied with the purchased product, its size, color or model, he has the right to return it within 14 days from the date of sale of the goods;
  • The buyer may exercise the established right to return the unreliable product due to its color, size or model, if the product has not been used, it is not damaged and has not lost its appearance
  • Ensure that your item(s) are unworn, unwashed and undamaged with all tags intact. In rare cases, we will also collect a £10 Dry Cleaning cost should the item be returned with make up damage
  • The goods must be returned in the original packaging
  • The original labels were not removed from the goods
  • For your own protection we recommend using a signed for delivery service or one which insures you for the value of the goods you are returning.  We do not cover postage costs for returning items.
  • The buyer pays all shipping costs
  • To return the product, write an e-mail: info@kbdesigndress.co.uk or fill out the return form and send it to us
  • Once an item is received by us, it is then inspected by our returns team.  We aim to process all returns, exchanges, and refunds within 14 days of us receiving your item providing that the items are in their original brand new, unused and re-saleable condition.
  • International customers should note that we do not refund postage costs and that any request for an exchange will incur an additional delivery charge to send your exchanged item.  We do not pay any custom clearance charges for items which are returned from international customers.
  • Shipping fee is non-refundable
  • All refund are issued against the original method of payment.  We do not issue refunds to third parties.
  • Please contact us for return address and further questions.